General Terms and Conditions
Croatia Business Point · Effective from: 1 October 2026
This is an English translation of the General Terms and Conditions, which were drawn up in Hungarian. In the event of any discrepancy, the Hungarian version shall prevail (see Section 23).
1. Provider details
The service is provided by:
ADRIATIC EXCLUSIVE MANAGEMENT j.d.o.o. za usluge
Brand name: Croatia Business Point
Registered office: Kapela 60, 22240 Dubrava kod Tisna, Croatia
OIB (tax identification number): 32639153055
MBS (company registration number): 110163645
Email: info@croatiabusinesspoint.com
Website: croatiabusinesspoint.com
Hereinafter: the Provider.
These General Terms and Conditions (hereinafter: the GTC) apply to the registered office service and mail handling provided by the Provider, as well as to the business, administrative and language services and assistance with official and other matters that may be ordered separately.
2. Clients
The services of Croatia Business Point are available for business purposes to businesses, companies, sole traders (obrt), and natural and legal persons establishing or operating a business in Croatia.
Hereinafter: the Client.
The Client shall provide the Provider with true, accurate and up-to-date data and documents required for the conclusion of the contract and the performance of the service.
3. Scope of the registered office service
On the basis of the contract concluded between the parties, the Provider makes the address specified in the contract available as the official registered office of the Client's business.
The annual registered office base fee includes:
- use of the address specified in the contract as the registered office;
- receipt of postal and official items addressed to the Client;
- notifying the Client of the arrival of an item;
- storage of items free of charge for 30 days.
Scanning, electronic forwarding, forwarding by post or courier, and the handling of business, administrative and official matters are not included in the annual base fee.
4. Fees and payment terms
The fee for the registered office service is EUR 59 per month.
The service contract is concluded for a fixed term of at least 12 months.
The Client may choose:
- monthly payment in advance, or
- payment of the full 12-month service fee in advance in a single instalment.
The fee for the service and the fees for additional services that may be ordered separately are set out in the Provider's offer or price list in force at the time, or in the individual contract concluded with the Client.
The contract shall not be renewed automatically upon expiry of the 12-month period, unless the parties separately agree in writing to its renewal.
5. Early termination of the service
The Client may initiate termination of the service in writing.
If the Client, of its own accord, terminates the service before the end of the 12-month service period, the part of the annual service fee already paid that relates to the remaining period shall not be refunded, unless the parties agree otherwise in writing or mandatory legislation provides otherwise.
6. Change and re-registration of the registered office
Termination of the service relationship does not automatically change the official registered office of the Client's business.
Upon termination of the service, the Client or the legal representative of the business shall, at its own cost and under its own responsibility, ensure:
- that a new registered office is provided;
- that the new registered office is registered;
- that the necessary official, court and other registers are amended.
Re-registration of the registered office is not part of Croatia Business Point's basic registered office service package.
No later than 30 days after termination of the service, the Client shall ensure that the address provided by the Provider no longer appears as the official registered office of the business.
7. Receipt of postal and official items
The Provider receives postal and official items arriving at the service address for the Client, where their receipt is lawfully possible.
The Provider notifies the Client of the arrival of an item using the contact details provided by the Client.
By default, the Provider handles items unopened.
The Provider may open a letter or other sealed item only at the Client's prior request or with the Client's permission.
8. Storage of items
The Provider stores received items free of charge for 30 days from the date on which the Client is notified.
It is the Client's obligation to arrange for the item to be collected in person or to order its further handling or forwarding.
Storage beyond 30 days may be subject to a fee in accordance with the Provider's price list in force at the time.
9. Opening, scanning and electronic forwarding of items
The Client may request the Provider to open a particular item, scan its contents and forward them to the Client electronically.
The Provider opens an item only at the Client's request or with the Client's permission.
Scanning and electronic forwarding are additional services charged separately and are not included in the annual registered office base fee.
10. Forwarding of items by post or courier
The Client may request that the original item be forwarded to an address specified by the Client.
Forwarding may be requested to an address within Croatia or abroad.
At the Client's request, the item may also be forwarded unopened.
Postal or courier charges and any handling fee shall be borne by the Client.
The Provider shall not be liable for any delay, or for any lost or damaged item, resulting from the operation of the postal or courier service, provided that the Provider has duly handed the item over to the service provider carrying out the forwarding.
11. Official items and deadlines
Where the Provider has duly notified the Client of the arrival of an item, it is the Client's responsibility to collect it, to review its contents and to comply with any deadlines arising from it.
The Provider shall not be liable for any deadline missed by the Client, or for any fine, consequence of delay or other disadvantage, where this results from the Client failing to collect the item, failing to request its forwarding or failing to respond to the notification despite having been notified.
12. Additional business services and assistance with official matters
In addition to the basic service, Croatia Business Point may provide further business and administrative assistance and help with official matters on the basis of a separate order.
Additional services may include, among others:
- assistance with official and administrative matters;
- coordination of matters in Croatia;
- arranging appointments with authorities and other bodies;
- coordination of banking matters;
- coordination of notarial matters;
- liaising with accountants, authorities or other service providers;
- handling of documents;
- language assistance;
- interpreting;
- and other business assistance agreed separately between the parties.
These services are not included in the annual registered office base fee and are available on the basis of a separate order and for a separate fee.
13. Power of attorney
Where the handling of a matter requires the Client to be represented or action to be taken on the Client's behalf, the Provider shall act only if it holds an appropriate power of attorney required for the procedure concerned.
Where the authority, bank, notary or other organisation concerned requires a power of attorney in a specific form, a certified power of attorney or another special form of authorisation, such authorisation must be provided in order for the matter to be handled.
Unless otherwise agreed in writing, the costs of preparing, certifying or translating the power of attorney, or of meeting its other formal requirements, shall be borne by the Client.
14. Outcome of matters handled
The Provider performs separately ordered assistance services with the degree of care that can reasonably be expected in the given circumstances.
The Provider cannot guarantee the decision of any authority, bank, notary, court or other third party, or the outcome or duration of any procedure.
Fees and costs charged by authorities, banks, notaries, translators, accountants, courier services or other third parties are not included in the Provider's service fee, unless the parties expressly agree otherwise.
15. Lawful use of the service
The Client may use the address and services provided by the Provider solely for lawful business activities.
The service may not be used for any unlawful, fraudulent, misleading or otherwise illegal activity.
The Provider may refuse to commence the service, or may terminate the legal relationship, where required by law or where there are reasonable grounds to suspect that the Client is using the service for unlawful purposes.
16. Changes to the Client's details
The Client shall notify the Provider without delay of any change that may affect the proper performance of the service.
This includes in particular:
- a change of company name;
- a change of legal representative or contact person;
- a change of email address;
- a change of telephone number;
- a change of postal address;
- any material change in the legal status of the business.
The Provider shall not be liable for any delay or other consequence arising from incorrect, incomplete or outdated information provided by the Client.
17. Payment obligations and late payment
The Client shall comply with the payment deadline specified in the invoice, offer or individual contract.
In the event of late payment, the Provider may send the Client a written reminder and grant an additional period for settling the outstanding amount.
If the Client fails to meet its payment obligation within the additional period, the Provider may suspend performance of the service, including in particular the handling and forwarding of items and the provision of additional services, until the outstanding amount has been settled in full.
Suspension of the service does not affect the Client's outstanding payment obligations and does not entitle the Client to withhold or reclaim fees that have already fallen due.
In the event of prolonged or significant late payment, the Provider may terminate the contract in writing with immediate effect, where permitted by applicable law.
In connection with late payment, the Provider may claim from the Client the default interest chargeable under applicable law, debt recovery costs and reasonable costs incurred in enforcing its claim.
18. Liability
The Provider provides the services with the degree of care that can reasonably be expected in the given circumstances.
The Provider shall not be liable for any damage, delay or other disadvantage that:
- results from incorrect, incomplete or late information provided by the Client;
- results from a deadline missed by the Client;
- results from the actions of an authority, court, bank, notary, postal service, courier service or other third party;
- is the consequence of a force majeure event;
- is attributable to unlawful conduct or breach of contract by the Client.
The Provider's liability does not extend to the Client's business decisions, loss of profit, or indirect or consequential damage, except where mandatory law does not permit liability to be excluded or limited.
The limitations of liability set out in this Section do not affect the Provider's liability for damage caused intentionally or through gross negligence, or cases in which the limitation of liability is excluded by law.
19. Data protection
The Provider processes the Client's personal data in accordance with applicable data protection legislation, in particular the General Data Protection Regulation of the European Union (GDPR).
The purposes of processing include in particular:
- concluding and performing the contract;
- providing the services;
- keeping in contact;
- invoicing;
- complying with legal obligations;
- establishing, exercising or defending legal claims.
The Provider processes and retains data only to the extent and for as long as necessary to perform the service, unless a longer retention period is required by law.
The Client's rights in relation to data processing and the detailed data processing rules are set out in the Provider's separate Privacy Policy.
20. Complaints
The Client may submit complaints concerning the service in writing to info@croatiabusinesspoint.com.
The Provider shall investigate the complaint and respond in writing within a reasonable time.
A complaint does not release the Client from its payment or other obligations under the contract, unless the law provides otherwise.
21. Amendments
The Provider may amend these GTC, in particular in the event of changes in legislation, regulatory requirements or the scope of the services.
The amended GTC shall apply to contracts concluded after their publication, unless the parties agree otherwise in writing.
Contracts already concluded shall be governed by the GTC in force at the time of their conclusion, unless the application of the amendment is required by law or the parties separately agree to it.
22. Governing law and disputes
These GTC and the contractual relationship between the Provider and the Client shall be governed by the law in force in Croatia.
The parties shall first attempt to settle any disputes amicably through negotiation.
If negotiation does not lead to a resolution, the competent Croatian court at the place of the Provider's registered office shall have jurisdiction to decide the dispute, subject to mandatory rules on jurisdiction.
23. Final provisions
If any provision of these GTC is held to be invalid, unlawful or unenforceable in whole or in part, this shall not affect the validity and applicability of the remaining provisions.
The parties shall replace the invalid or unenforceable provision with a valid provision that comes as close as possible to its economic purpose.
These GTC have been drawn up in Hungarian. Where the Provider also publishes the GTC in another language, the Hungarian version shall prevail in the event of any discrepancy, unless otherwise agreed in writing.
These GTC enter into force on 1 October 2026.